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Product Support

Giving LuminAID as a gift? Print an extra copy of our Getting Started guide to include in their package.
Need More Information?
We have videos and in-depth guides available online:
Getting Started: PackLite Titan Power Lantern
Getting Started: PackLite Max & Firefly Power Lanterns
Getting Started: Nova, Spectra, & Firefly Solar Lanterns
Getting Started: Bloomio Gem & Twist
Video: Phone Charging with 2-in-1 Power Lanterns
Video: How to Recharge Your LuminAID
Compare Products: Weight, Size, Brightness, Specs

  • 1 min read
Having issue with your lanterns valve, strap, or inflation. Let us see if we can help. All our products are backed by our off-grid guarantee.
  • 1 min read
Packlite Support Tips - Other Issues. Troubleshooting issues.
  • 1 min read
Tips for charging or turning on your PackLite product. Make sure the solar panel is receiving direct sunlight or is properly connected to a USB port.
  • 1 min read
How to Charge Your Phone Using a LuminAID 2-in-1 Phone Charger. Plug the USB end of your phone’s charging cable into the USB charging port on the LuminAID Phone Charger.
  • 2 min read
Get started with your new LuminAID solar phone chargers!
  • 4 min read
Get started with your new LuminAID solar lanterns!
  • 3 min read
We're here to help! Have more questions about out products? Visit our Bloomio Product FAQ for information on: Setting Up My Light, Trouble Connecting, Care & Usage, About My Light, Charging My Light, Setting Schedules.
  • 14 min read
Getting Started Before getting started, turn on Bluetooth on your lights by pressing and holding the power button for 5 seconds.
  • 2 min read
  • 6 min read
Bloomio Tips for solar and USB charging. Charge Bloomio lights outside on a flat and open space on clear, sunny days.
  • 1 min read
Bloomio Tips: Expanding/Collapsing/Strap. To collapse the Gem/Twist, re-open the valve on the bottom base, then press the top of the light down towards the base. Customer support is available.
  • 2 min read


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