Product Support

Giving LuminAID as a gift? Print an extra copy of our Getting Started guide to include in their package.Need More Information?We have videos and in-depth guides available online:Getting Started: PackLite Titan Power LanternGetting Started: PackLite Max & Firefly Power LanternsGetting Started: Nova, Spectra, & Firefly Solar LanternsGetting Started: Bloomio Gem & TwistVideo: Phone Charging with 2-in-1 Power LanternsVideo: How to Recharge Your LuminAIDCompare Products: Weight, Size, Brightness, Specs

Having issue with your lanterns valve, strap, or inflation. Let us see if we can help. All our products are backed by our off-grid guarantee.

Packlite Support Tips - Other Issues. Troubleshooting issues.

Tips for charging or turning on your PackLite product. Make sure the solar panel is receiving direct sunlight or is properly connected to a USB port.

How to Charge Your Phone Using a LuminAID 2-in-1 Phone Charger. Plug the USB end of your phone’s charging cable into the USB charging port on the LuminAID Phone Charger.

Get started with your new LuminAID solar phone chargers!

Get started with your new LuminAID solar lanterns!

We're here to help! Have more questions about out products? Visit our Bloomio Product FAQ for information on: Setting Up My Light, Trouble Connecting, Care & Usage, About My Light, Charging My Light, Setting Schedules.

Getting Started Before getting started, turn on Bluetooth on your lights by pressing and holding the power button for 5 seconds.