Product Support

Getting Started Before getting started, turn on Bluetooth on your lights by pressing and holding the power button for 5 seconds.

Bloomio Tips for solar and USB charging. Charge Bloomio lights outside on a flat and open space on clear, sunny days.

Bloomio Tips: Expanding/Collapsing/Strap. To collapse the Gem/Twist, re-open the valve on the bottom base, then press the top of the light down towards the base. Customer support is available.

Connecting Bloomio with the App. To download our app, just search “LuminAID” in the App Store or Google Play. Need help?

Bloomio Support Tips - Other Issues. Troubleshoot issues, at LuminAID, customer support is the name of the game.

Not sure which LuminAID is right for you? Here, we compare our solar lights, including runtime, brightness, colors, phone charging, and more!

On the top of your lantern, there should be a LuminAID logo printed below the solar panel. Your lantern's model name will be written in small type underneath the "LuminAID" logo.

Want to earn even more points with Lumen Rewards? Tell a friend!If you refer a friend to Lumen Rewards, they get immediate access to free shipping and you receive 100 points once they make a purchase. Here's how it works.Watch the video to see how to invite friends and earn more rewards with the LuminAID Lumen Rewards loyalty program. 

As a member of Lumen Rewards you'll have access to gifts, exclusive discounts, and even more ways to give light.