Shipping Policy

LuminAID Shipping Options

U.S. Shipping Rates

We do our best to offer the lowest rates possible to our customers. All shipping prices will be calculated at checkout based on the carrier rates we are charged. Expected shipping time is also available at checkout. Please note that expected shipping time at checkout does not include processing time. 

 Rate Speed Price
Standard Shipping 5-7 business days $6.99
FREE Standard Shipping (over $75) 5-7 business days Free
Express Shipping 2-3 business days if ordered by 2:00 PM CST $10.00 - $15.00
Overnight Shipping 1 business day if ordered by 2:00 PM CST Calculated at checkout 

Shipping Policy

We work hard to process orders as quickly as we can -- typically within 2 business days. Please note that expected shipping times do not include processing time. Pre-orders ship on the deadlines specified. 

Orders which include back-order or pre-order items will ship as soon as these products are available. If you ordered a combination of regular items and back-order/pre-order items, please email us at orders@luminaid.com and we can ship your items separately. 

If customer requests shipment to an incorrect or invalid address, or for international shipments fails to pick up their package from customs, we reserve the right to charge a re-shipping fee.

LuminAID will not be shipping on the following days:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King, Jr. Day
  • Good Friday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

LuminAID is not responsible for delays due to weather. We recommend checking the carrier website for information regarding weather delays.

U.S. Holiday Shipping Cutoffs

Plan ahead to receive your order in time for Christmas Eve! Orders placed after the deadline will not arrive before Christmas.

Shipping Speed  Cutoff
Standard Shipping (United States) December 19, 2019, 12:00 PM CST
Express Shipping (United States) December 20, 2019, 12:00 PM CST
Overnight Shipping (United States) December 23, 2019, 12:00 PM CST

International Shipping

We offer shipping to over 60 countries. Check out our International Shipping page for more information. 

Customer is responsible for any taxes or duties applied. International shipments may be subject to duties and taxes of the destination country. The exact amounts vary with the value of goods, duty and tax rates, and other fees assessed by the local customs office. Please reach out to your Customs office for specific information on duties, taxes and restricted items.

International Holiday Shipping Cutoffs

Shipping Speed Cutoff
Standard Shipping (Canada) December 7, 2019, 12:00 PM CST
Express Shipping (Canada) December 19, 2019, 12:00 PM CST
Standard Shipping (International) December 7, 2019, 12:00 PM CST
Express Shipping (International) December 17, 2019, 12:00 PM CST

Order Tracking

You will receive a confirmation email with a tracking number once your order has shipped. You can track your order online with the link provided in the email. For any questions or concerns, email questions@luminaid.com, and our customer support team will be happy to help you.

Canada Shipping

We offer multiple shipping options to Canada including standard shipping and FedEx International Priority. Enter your shipping address at checkout to view your options. Customer is responsible for any taxes or duties applied.

U.S. Sales Tax

Customers living in Texas and Illinois will have to pay their respective state sales tax, but all other U.S. customers will not be charged sales tax.