Worry-Free Gifting: 100-Day Returns & Exchanges

Shipping Policy

LuminAID Shipping Options
 Holiday Fulfillment:
During peak periods, our warehouse may need extra time to process non-express orders. Please see our Holiday Fulfillment F.A.Q. Page for more information on potential days in shipment processing or fulfillment, and how we are working to fulfill your orders on time for the holidays.


U.S. Shipping Rates and Lead Times

Please allow 1-2 business days for processing in addition to the days quoted below. Express orders will always ship within 1 business day.

 Rate Speed Price
USPS Ground Shipping 5-7 business days $5.99-$8.99
Free for orders over $99
UPS 3-Day 3 business days Starts at $11
UPS 2nd Day Air 2 business days Starts at $15
UPS Next Day Air 1 business day Starts at $20

Please allow 1-2 business days for processing time.

🎁 Holiday Shipping Cut-Offs

For U.S. delivery by 12/24, please order by...

  • Standard Ground Shipping: order by 12/1311:59pm
  • USPS Priority Mail: order by 12/16, 11:59pm
  • UPS 2-Day: order by 12/21, 11:59pm
  • UPS Next Day: order by 12/22, 11:59pm

For international shipments, estimated transit times will be shown at checkout. We recommend ordering early to avoid any potential shipping delays.

Thanksgiving:
Our warehouse will be closed on Thursday, 11/26 and Friday 11/27 for the Thanksgiving holiday.

 

🇨🇦 Canadian Shipping

NEW: Duty-Free Canadian Delivery on Select Items!

We offer multiple shipping options to Canada.  Enter your shipping address at checkout to view options available for your order.  Some items are eligible for duty-free delivery, and you can learn more here

Please note:  if duties, taxes, or fees are applicable, the recipient will be responsible for these charges upon delivery.  They are not included in the shipping cost paid through our website. We are not able to ship to Canadian P.O. Boxes at this time. LuminAID is not responsible for packages that are abandoned due to non-payment of duties.


For more information, view our International Shipping page.


Shipping Policy

Orders which include back-order or pre-order items will ship as soon as these products are available. If you ordered a combination of regular items and back-order/pre-order items, please email us at orders@luminaid.com and we can ship your items separately. 

If customer requests shipment to an incorrect or invalid address, or for international shipments fails to pick up their package from customs, we reserve the right to charge a re-shipping fee.

LuminAID will not be shipping on the following days:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King, Jr. Day
  • Good Friday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

LuminAID is not responsible for delays due to weather. We recommend checking the carrier website for information regarding weather delays.

International Shipping

We offer international shipping from our US warehouse to 50+ countries. Visit out our International Shipping page for more information, or check for local options here: Find LuminAID in Your Country

Please note:  if duties, taxes, or fees are applicable, the recipient will be responsible for these charges upon delivery.  They are not included in the shipping cost paid through our website. International shipments may be subject to duties and taxes of the destination country. The exact amounts vary with the value of goods, duty and tax rates, and other fees assessed by the local customs office. Please reach out to your Customs office for specific information on duties, taxes and restricted items. LuminAID is not responsible for packages that are abandoned due to non-payment of duties.

Order Tracking

You will receive a confirmation email with a tracking number once your order has shipped. You can also track your order online on our Where's My Order page. For any questions or concerns, email questions@luminaid.com, and our customer support team will be happy to help you.

U.S. and Canadian Sales Tax

Where applicable, we charge U.S. and Canadian sales tax. You will see this charge applied on your order after you enter your shipping address.  In some states, you may see this formatted as two rates (ex: City and State), which add up to the total amount due.  If you are affiliated with a tax-exempt nonprofit, please email us at nonprofits@luminaid.com before placing your order, and we should be able to assist you.

 

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