Shipping Policy

LuminAID Shipping Options

U.S. Shipping Rates and Lead Times

Please allow one business day for processing in addition to the days quoted below. During periods of high demand we may take up to 2 days to process orders shipped via USPS. All UPS orders will ship out within 24 hours of when they are placed.

 Rate Speed Price
USPS Ground Shipping 5-7 business days $5.99-8.99
Free for orders $99+
UPS 3-Day 3 business days Starts at $11
UPS 2nd Day Air 2 business days Starts at $15
UPS Next Day Air 1 business day Starts at $20

Please allow one business day for processing time.

 Fulfillment and COVID-19 F.A.Q:
Please see our Fulfillment F.A.Q. Page for more information on potential days in shipment processing or fulfillment, and how we are working to fulfill your orders.

 

🇨🇦 Canadian Shipping

NEW: Duty-Free Canadian Delivery on Select Items!

We offer multiple shipping options to Canada.  Enter your shipping address at checkout to view options available for your order.  Some items are eligible for duty-free delivery, and you can learn more here

Please note:  if duties, taxes, or fees are applicable, the recipient will be responsible for these charges upon delivery.  They are not included in the shipping cost paid through our website. We are not able to ship to Canadian P.O. Boxes at this time. LuminAID is not responsible for packages that are abandoned due to non-payment of duties.


For more information, view our International Shipping page.


Shipping Policy

Orders which include back-order or pre-order items will ship as soon as these products are available. If you ordered a combination of regular items and back-order/pre-order items, please email us at orders@luminaid.com and we can ship your items separately. 

If customer requests shipment to an incorrect or invalid address, or for international shipments fails to pick up their package from customs, we reserve the right to charge a re-shipping fee.

LuminAID will not be shipping on the following days:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King, Jr. Day
  • Good Friday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

LuminAID is not responsible for delays due to weather. We recommend checking the carrier website for information regarding weather delays.

International Shipping

We offer international shipping from our US warehouse to 50+ countries. Visit out our International Shipping page for more information, or check for local options here: Find LuminAID in Your Country

Please note:  if duties, taxes, or fees are applicable, the recipient will be responsible for these charges upon delivery.  They are not included in the shipping cost paid through our website. International shipments may be subject to duties and taxes of the destination country. The exact amounts vary with the value of goods, duty and tax rates, and other fees assessed by the local customs office. Please reach out to your Customs office for specific information on duties, taxes and restricted items. LuminAID is not responsible for packages that are abandoned due to non-payment of duties.

Order Tracking

You will receive a confirmation email with a tracking number once your order has shipped. You can also track your order online on our Where's My Order page. For any questions or concerns, email questions@luminaid.com, and our customer support team will be happy to help you.

U.S. Sales Tax

Customers living in Texas and Illinois will have to pay their respective state sales tax, but all other U.S. customers will not be charged sales tax.

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