For ground shipping, please allow 1-2 business days for processing in addition to the transit time quoted below. Express orders will always ship within 1 business day. Orders placed by 12pm EST will ship same-day.
|Ground Shipping||5-8 business days||$7.99-$9.99
FREE for orders $99+
|3-Day Shipping||3 business days||Starts at $13|
|UPS Express 2nd Day Air||2 business days||Starts at $15|
|UPS Express Next Day Air||1 business day||Starts at $20|
🇨🇦 Canadian Shipping
We offer multiple shipping options to Canada. Enter your shipping address at checkout to view options available for your order. Some items are eligible for duty-free delivery, and you can learn more here.
Please note: if duties, taxes, or fees are applicable, the recipient will be responsible for these charges upon delivery. They are not included in the shipping cost paid through our website. We are not able to ship to Canadian P.O. Boxes at this time. LuminAID is not responsible for packages that are abandoned due to non-payment of duties.
Orders which include back-order or pre-order items will ship as soon as these products are available. If you ordered a combination of regular items and back-order/pre-order items, please email us at email@example.com and we can ship your items separately.
If customer requests shipment to an incorrect or invalid address, or for international shipments fails to pick up their package from customs, we reserve the right to charge a re-shipping fee.
LuminAID will not be shipping on the following days:
- New Year's Eve
- New Year's Day
- Martin Luther King, Jr. Day
- Good Friday
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
LuminAID is not responsible for delays due to weather. We recommend checking the carrier website for information regarding weather delays.
Please note: if duties, taxes, or fees are applicable, the recipient will be responsible for these charges upon delivery. They are not included in the shipping cost paid through our website. International shipments may be subject to duties and taxes of the destination country. The exact amounts vary with the value of goods, duty and tax rates, and other fees assessed by the local customs office. Please reach out to your Customs office for specific information on duties, taxes and restricted items. LuminAID is not responsible for packages that are abandoned due to non-payment of duties.
You will receive a confirmation email with a tracking number once your order has shipped. You can also track your order online on our Where's My Order page. For any questions or concerns, email firstname.lastname@example.org, and our customer support team will be happy to help you.
U.S. and Canadian Sales Tax
Where applicable, we charge U.S. and Canadian sales tax. You will see this charge applied on your order after you enter your shipping address. In some states, you may see this formatted as two rates (ex: City and State), which add up to the total amount due. If you are affiliated with a tax-exempt nonprofit, please email us at email@example.com before placing your order, and we should be able to assist you.