|COVID-19 Update: Please see our COVID-19 F.A.Q. Page for more information on possible delays in shipment processing or fulfillment.|
U.S. Shipping Rates
Please allow one business day for processing in addition to the days quoted below. During periods of high demand we may take up to 2 days to process orders shipped via USPS. All UPS orders will ship out within 24 hours of when they are placed.
|USPS Ground Shipping ($50 and under)||5-7 business days||$5|
|USPS Ground Shipping (over $50)||5-7 business days||$8|
|UPS 2nd Day Air||2 business days||Starts at $15|
|UPS Next Day Air||1 business day||Starts at $20|
Orders which include back-order or pre-order items will ship as soon as these products are available. If you ordered a combination of regular items and back-order/pre-order items, please email us at email@example.com and we can ship your items separately.
If customer requests shipment to an incorrect or invalid address, or for international shipments fails to pick up their package from customs, we reserve the right to charge a re-shipping fee.
LuminAID will not be shipping on the following days:
- New Year's Eve
- New Year's Day
- Martin Luther King, Jr. Day
- Good Friday
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
LuminAID is not responsible for delays due to weather. We recommend checking the carrier website for information regarding weather delays.
We offer shipping to over 60 countries. Check out our International Shipping page for more information.
Customer is responsible for any taxes or duties applied. International shipments may be subject to duties and taxes of the destination country. The exact amounts vary with the value of goods, duty and tax rates, and other fees assessed by the local customs office. Please reach out to your Customs office for specific information on duties, taxes and restricted items.
You will receive a confirmation email with a tracking number once your order has shipped. You can track your order online with the link provided in the email. For any questions or concerns, email firstname.lastname@example.org, and our customer support team will be happy to help you.
We offer multiple shipping options to Canada including standard shipping and FedEx International Priority. Enter your shipping address at checkout to view your options. Customer is responsible for any taxes or duties applied.
U.S. Sales Tax
Customers living in Texas and Illinois will have to pay their respective state sales tax, but all other U.S. customers will not be charged sales tax.