We offer a full refund for orders placed on luminaid.com within 30 days of purchase. Submit a return request here if you would like to return your lights for any reason. At this time, shipping costs are non-refundable and a return shipping fee will be deducted from your refund. We do our best to respond to inquiries within 1-2 business days -- we’ll get back to you soon!
Domestic Warranty Policy
We strive to create high-quality products for all of our customers. In the unlikely event that you are experiencing any difficulty with your product, just let us know! We honor a 1-year full warranty for all of our products, and can send you a replacement right away. Simply put, we always want to make sure our customers are completely satisfied.
This warranty does not cover any damage or malfunction arising from misuse, improper maintenance, negligence, normal wear and tear, or accident. This warranty applies only to the original purchasers and proof of purchase is required.
LuminAID reserves the right to replace any discontinued product with a new product of comparable value and function, or to provide store credit in the amount of the original posted price on LuminAID.com in US dollars.
International Warranty Policy
Our international replacement policy also includes a 1-year full warranty. We reserve the right to provide store credit in the amount of the original posted price on LuminAID.com for any international replacement requests. If a replacement shipment is specifically requested, we do have to request a fee of $15 ($10 for Canadian replacements) for processing and shipping costs.