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Returns and Warranty Policy

Off-Grid Guarantee

Off-Grid Guarantee

Your order is backed by our Off-Grid Guarantee for the lifetime of the product. If there is a problem with your product, or it does not perform properly, we want to make it right.

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100 day return window and 1 year warranty.

100-Day Return Window

We are happy to offer a refund or store credit on orders placed on luminaid.com within 100 days of purchase -- for any reason. Start a return request here if you would like to return your order and you are within the 100-day return window. At this time, shipping costs are non-refundable.

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Exchanges

Exchanges are possible for items of equal value, within our 100-day return window. Please contact us to request an exchange for items of different value.

For items of different values, we recommend returning your original order for store credit, and placing a new order for the item(s) you want.  At this time, shipping costs are non-refundable. 

Start an exchange here if you would like to exchange items of equal value, and you are within the 100-day return window.

 

 

Domestic Warranty Policy

We strive to create high-quality products for all of our customers. In the unlikely event that you are experiencing any difficulty with your product, just let us know! We honor a 1-year full warranty for all of our products, regardless of where you purchased them, and can send you a replacement or store credit. Simply put, we always want to make sure our customers are completely satisfied.

This warranty does not cover any damage or malfunction arising from misuse, improper maintenance, negligence, normal wear and tear, or accident. This warranty applies only to the original purchasers and proof of purchase is required.

LuminAID reserves the right to replace any discontinued product with a new product of comparable value and function, or to provide store credit in the amount of the original posted price on LuminAID.com in US dollars. 

International Warranty Policy

Our international replacement policy also includes a 1-year full warranty. We reserve the right to provide store credit in the amount of the original posted price on LuminAID.com for any international replacement requests. We do our best to provide outstanding service to our international customers, but are unable to cover the cost of replacement shipping at this time.

 

Start A Return | Contact Us

 

 

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