Shipping and Returns - LuminAID Lab

Shipping and Returns

LuminAID Shipping and Returns

Shipping Policy

We work hard to process orders as quickly as we can -- typically within 2 business days.  

FedEx 2-day and FedEx Overnight orders placed before 12PM CT will be shipped same business day.

FedEx Ground and USPS orders will be shipped within 1-2 business days.

Standard shipping (USPS) within the U.S. (excluding Alaska and Hawaii) is 3-5 days.

Backordered items will ship separately as soon as they are available.

International Shipping

We offer shipping to over 60 countries. Check out our International Shipping page for more information. 

Order Tracking

You will receive a confirmation email with a tracking number once your order has shipped. You can track your order online with the link provided in the email. For any questions or concerns, email orders@luminaid.com and our customer support team would be happy to help you.

Shipping Rates

We do our best to offer the lowest rates possible to our customers. All shipping prices will be calculated at checkout based on the carrier rates we are charged. Expected shipping time is also available at checkout. Please note that expected shipping time at checkout does not include processing time.

Return Policy

We offer a full refund for orders placed on luminaid.com within 30 days of purchase. Submit a return request here if you would like to return your lights for any reason. At this time, shipping costs are non-refundable and a return shipping fee will be deducted from your refund. We do our best to respond to inquiries within 1-2 business days -- we’ll get back to you soon!

Domestic Warranty Policy

We strive to create high-quality products for all of our customers. In the unlikely event that you are experiencing any difficulty with your product, just let us know! We honor a 1-year full warranty for all of our products, and can send you a replacement right away. Simply put, we always want to make sure our customers are completely satisfied.

This warranty does not cover any damage or malfunction arising from misuse, improper maintenance, negligence, normal wear and tear, or accident. This warranty applies only to the original purchasers and proof of purchase is required.

LuminAID reserves the right to replace any discontinued product with a new product of comparable value and function.

International Warranty Policy

Our international replacement policy follows the same guidelines as our Domestic Warranty Policy. We do have to request a fee of $15 ($10 for Canadian replacements) for processing and shipping costs.

Canada Shipping

We are happy to offer FREE Shipping on all Canada orders over $100 USD.

Standard shipping and FedEx International Priority are also available. Enter your shipping address at checkout to view your options.

US Sales Tax

Customers living in Texas and Illinois will have to pay their respective state sales tax, but all other US customers will not be charged sales tax.

 

 

 

 

Deals, updates, news and more!