We work hard to process orders as quickly as we can -- typically within 2 business days. Please note that during periods of high volume, processing time may be increased. Standard shipping within the US is 5-9 business days, in addition to order processing time.
Items that are in stock will be processed and shipped within 2 business days. Backordered items will ship separately as soon as they are available.
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FedEx (2 Business Days)
FedEx Overnight Shipping (1 Business Day)
We offer a full refund for orders placed on luminaid.com within 30 days of purchase. Submit a return request here if you would like to return your lights for any reason. At this time, shipping costs are non-refundable and a return shipping fee will be deducted from your refund. We do our best to respond to inquiries within 1-2 business days -- we’ll get back to you soon!
We strive to create high-quality products for all of our customers. In the unlikely event that you are experiencing any difficulty with your product, just let us know! We honor a 1-year full warranty for all of our products, and can send you a replacement right away. Simply put, we always want to make sure our customers are completely satisfied.
This warranty does not cover any damage or malfunction arising from misuse, improper maintenance, negligence, normal wear and tear, or accident. This warranty applies only to the original purchasers and proof of purchase is required.
LuminAID reserves the right to replace any discontinued product with a new product of comparable value and function.
*International Warranty submissions require that the customer pay for shipping the replacement product.
You will receive a shipping confirmation with a tracking number once your order has shipped. Simply track your order online with the link provided in the email. Please allow up to 48 hours for the tracking information to update.
We are happy to offer FREE Shipping on all Canada orders over $100 USD.
Standard shipping and FedEx International Priority are also available. Enter your shipping address at checkout to view your options.
We offer shipping to over 60 countries for a flat fee. Check out our International Shipping page for more information.
US Sales Tax
Customers living in Texas and Illinois will have to pay their respective state sales tax, but all other US customers will not be charged sales tax.