Shipping and Returns

LuminAID Shipping and Returns

Shipping Policy:

We work hard to process orders as quickly as we can -- typically within 2 business days. Please note that during periods of high volume, processing time may be increased. Standard shipping within the US is 5-9 business days, in addition to order processing time.  

Items that are in stock will be processed and shipped within 2 business days. Backordered items will ship separately as soon as they are available.

United States
Standard Shipping on orders over $50 (5~9 Business Days) 
USPS Standard Shipping (5~9 Business Days)
Priority Shipping
          USPS (3 Business Days)                  

          FedEx (2 Business Days)          


FedEx Overnight Shipping (1 Business Day)



Return Policy:

We offer a full refund for orders placed on within 30 days of purchase. You can go ahead and submit a return request here. At this time, shipping costs are non-refundable. We do our best to respond to inquiries within 1-2 business days -- we’ll get back to you soon!

Warranty Policy

We strive to create high-quality products for all of our customers. In the unlikely event that you are experiencing any difficulty with your product, just let us know! A slight processing fee for international refunds and returns may apply. We honour a 1-year full warranty for all of our products, and will send you a replacement right away. Simply put, we always want to make sure our customers are completely satisfied.


You will receive a shipping confirmation with a tracking number once your order has shipped. Simply track your order online with the link provided in the email. Please allow up to 48 hours for the tracking information to update.

Canada Shipping

We are happy to offer FREE Shipping on all Canada orders over $100.

Standard shipping and FedEx International Priority are also available. Enter your shipping address at checkout to view your options.


International Shipping

We offer shipping to over 60 countries for a flat fee. Check out our International Shipping page for more information. 

US Sales Tax

Customers living in Texas and Illinois will have to pay their respective state sales tax, but all other US customers will not be charged sales tax.





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