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Frequently Asked Questions

Placing an Order on LuminAID.com

I need help with my order!
Do I have to pay sales tax?
Do you offer wholesale pricing for group orders?
Shipping and returns

About Your Light

How big is a LuminAID light?
How bright are LuminAID lights?
What is my light made of?
What is PVC and why is it important that the LuminAID lights are PVC-free?
What is the difference between lumens and watts?
Can I personalize or custom print my light?

Care and Usage

How do I adjust settings or turn my light on/off?
Is the LuminAID waterproof? Can I submerge it?
What temperatures can my light operate under?
Can I recycle my LuminAID light?
Why is my light not lasting very long?
What happens if my light doesn't turn on?

Inflating your light

Why do my lights inflate?
How do I inflate my LuminAID light?

Charging your light

How do I charge my light?
How do I know if my LuminAID light is recharging?
Can I recharge it in a window or on cloudy days? What about the winter?
Is the battery replaceable?
How long will a full charge last in my light?
How long does a LuminAID light hold a charge in storage?
What's that red LED on the front of my LuminAID light?
How do the green charging indicator LEDs work?
My product has a micro-USB input. What should I use to recharge it?

Making an Impact

How can I support LuminAID's Give Light Mission?
What comes in a Give Light, Get Light package?
Do you have a special program for Peace Corps volunteers?


How can I contact you via phone?
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