We're sorry to hear that you're having difficulties with your order! Please contact us email@example.com or fill out this form with any questions and we will do our best to respond within one business day.
Customers living in Texas and Illinois will have to pay Texas and Illinois state sales tax, but all other customers will not be charged sales tax. If you are an international customer, please be aware that you are responsible for any applicable customs/duties upon receiving your package from the US.
Our lights are made of TPU (a safe, and sustainable material that is 100% PVC-free and phthalate-free), a high-efficiency monocrystalline solar panel, and a lithium-ion battery. They are safe to travel on planes!
Our PackLite 16 uses a high-quality bite valve that helps keeps air in. Simply bite or pinch the base of the valve while inflating to allow air to flow in more easily. Over time, the valve will become more flexible, and this process will be easier.
The PackLite Nova, PackLite Max and PackLite Spectra lights feature a new valve style that complements its twist-to-close design. Simply twist the lights open, pulling slowly to allow the light to partially inflate. Then, blow into the valve to fully inflate the light.
Each of our lights has a red power button below the solar panel. Press this button firmly to turn your light ON, cycle through brightness settings, and turn it OFF. This button is slightly inset to ensure that your light will not be turned on by accident and lose charge.
To charge your light, make sure it is powered OFF and place it in direct sunlight (not through a window) with the solar panel facing up for 8-12 hours to ensure a full charge. The red indicator light next to the ON/OFF button will turn red whenever the solar panel is exposed to direct sunlight and the light is in the OFF position.
All LuminAID lights use a lithium-ion polymer rechargeable battery, similar to the battery in most cell phones. Once fully charged, the battery will hold a majority of its charge and light up after over a year of being in storage. Like all rechargeable batteries, it does lose a small percentage of charge over time when it is in storage and not being used. In order to ensure the product is fully charged when you need it, we recommend that you recharge the light in direct sun every 6-8 months.
Yes! We offer custom printing of corporate logos, designs, or instructions on the PackLite 16. This option is available for orders of 120+ units, and you can contact us learn more here for pricing and further details.
Lumens are a standard unit used for measuring brightness of lights, while Watts are a unit for measuring the amount of electricity required to power an electrically-powered object. In lightbulbs, Watts are used to signify how much energy is required to power the bulb. Therefore, more energy-efficient lightbulbs may use fewer Watts to produce the same number of Lumens (brightness).
As our LuminAID lights are solar-powered, and do not depend on an electrical grid, it is more relevant to provide the number of Lumens that our lights produce. That way, we may explain how bright the light they produce is, and how large of a space they can illuminate. Our PackLite 16 is our highest-performing light, and can easily illuminate a 10 x 10 sqft space at 65 lumens on its brightest setting. Many of our customers find it comparable with battery-powered lanterns, and easier to maintain.
LuminAID's patented inflatable LED technology is designed to create a lightweight, portable lantern that could pack down flat for easy storage and charging, and then inflate to diffuse bright LED light.
The LuminAID lights were originally designed to respond to some of the most basic needs of those affected by natural disasters. The inflation technology allows for compact and lightweight storage, so that NGOs can transport more lights and at a more affordable cost than bulky lanterns. In addition, the inflatable pouch is waterproof and allows the light to float, so that it is durable and useful even in unreliable conditions.
Making light accessible for all is what drives LuminAID forward. Our Give Light program allows you to join our mission and get involved by helping sponsor safe, solar rechargeable lanterns for those in need. By purchasing a Give Light Get Light package, you not only receive one PackLite 16 in the mail, but also sponsor a LuminAID lantern for a family without safe and dependable access to light.
On the Give Light Get Light purchasing page, you can choose to send the sponsored light to one of our featured charitable causes, or "Allocate as Needed." The allocate as needed stock allows us to work with smaller organizations and causes with pressing need but limited resources. This way, we are able to partner with a range of impactful causes and broaden our positive global impact. You can read about one such project here.
When you purchase the Give Light, Get Light package, your order will include one LuminAID PackLite 16 light for you and one LuminAID light donated in your name to a person in need. You will be able to choose which charity you would like your sponsored light to go to. When you receive your order in the mail, it will contain your LuminAID light and a confirmation card with the name of the charity that received your sponsored light.
If you would like to select a PackLite Spectra for your Give Light Get Light package, you can add a sponsored light onto your PackLite Spectra purchase for $10. You would then receive a PackLite Spectra in the mail, and would sponsor one LuminAID light for a family in need.
Yes! We love working with the dedicated individuals who bring change through the Peace Corps. We offer special discounts for Peace Corps volunteers, and are always looking for volunteers to distribute lights in the field. Please fill out our contact form here, or read more about our Peace Corps volunteershere.
Our team works hard to respond to inquiries within 48 hours. Our contact form is the quickest and most efficient way for our team to provide you with the best service; however, if you prefer us to give you a call, please send us a short explanation on this form of the issue and your phone number, and we'll give you a call within 1 business day.