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Help Center

Frequently Asked Questions

Placing an Order on LuminAID.com

I need help with my order!

Do I have to pay sales tax?

Shipping and returns

Do you offer wholesale pricing for group orders?

About Your Light

What is my light made of?

How do I inflate my light?

How do I adjust settings or turn my light on/off?

How do I charge my light?

How long will a full charge last in my light?

What temperatures can my light operate under?

Can I personalize or custom print my light?

What is the difference between Lumens and Watts?

Why do your lights inflate?

Making an Impact

How can I support LuminAID's Give Light mission?

What comes in a Give Light, Get Light package?

Do you have a special program for Peace Corps volunteers?

Other

How can I contact you via phone?

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